How to Choose an Electronic Cigarette?
There are hundreds of E Cigarette brands in the market, and we have chosen the largest brands to work with. Some brands are famous for E Cig battery such as Vision while brands are focusing on clearomizers such as Aspire. Kanger and Innokin have full product line include battery, clearomizer, and Electronic Cigarettes Kits
How to get started?
Visit our website to choose which starter kit is more suitable for you, you will also get a free 10ml Ejuice.
How to use E Cigarettes?
Most E Cigarettes products are already ready for you to use. For certain products, there would be a user manual for first time users.
What is E-liquid?
The main material of E-liquid is PG(Propylene Glycol), VG(Vegetable Glycerine), Nicotine and Food grade flavouring.
PG gives you the throat hit feeling stronger flavour.
VG generate more cloud and sweeter.
Is PG harmful?
Propylene Glycol is a food additive used in soft drinks, cosmetics, salad dressing etc.
Is VG harmful?
Vegetable Glycerine is a food additive can be found in baking, pharmacies, drinks etc.
Is nicotine harmful?
Nicotine is addictive which can be found in tobacco, for more information please click here
How to choose the E-Liquid size?
If you vape 1-2 hours a day, then 10ml E-Liquid can last for about 2 weeks, it normally cost £2.95 to £5 from different brands.
What is the delivery cost?
2nd Class Sign For: £2.98 ( Free for orders over £20)
1st Class Sign For: £3.49
Special Delivery: £9
International Tracked: £6.95 ( Free for orders over £60)
How long is the delivery?
2nd Class Sign For UK: 3-5 working Days
1st Class Sign For UK: 1-3 working Days
International: 7-21 working days
Which countries do you deliver to?
Generally, we can ship to any place where Royal Mail does. But you need to make sure your countries custom's allow Electronic Cigarettes importation. It's your responsibility to check the importation laws before ordering. We strongly recommend international customers choose recorded service, it's only £5 and you track your item anytime.
How to check my order status?
To check your order status, simply login to your account here. You will receive an email once your order has been shipped, we aim to ship any order within 24 hours except pre-order items.
How to cancel an order?
To cancel your order, you need to send us an email or call us ASAP. If we dispatched your order, you can still return the item back to us, we will full refund your money excluding the shipping cost.
Will my order ship in the same day?
As long as your order is placed before 3.30pm GMT your order will be shipped out same day ( Please see cut-off times below in Christmas and New Year period) .
Any orders placed after this will be send out the following working day.
What is the payment method?
We use PayPal and sage pay system. You can use most credit cards except American Express. The whole checkout process is backed up by PayPal and sage pay, we don't store your credit card details.
My battery won’t charge?
Make sure that you have the correct charger for your battery. We recommend the chargers sold on our site as they are designed to work better with our batteries. Ensure that you are correctly connecting the charger. Inspect your battery contact to see if the pin needs raised, see video http://vimeo.com/81412681.
My battery won’t turn on?
Make sure that the battery has a full charge, especially if you have just purchased it. Some new batteries have partial charge but need to be fully charged for use. Read the manual for your specific battery to see how to turn it on. There are different ways to turn on different batteries.
Which clearomizers are compatible with my battery?
Batteries are either 510 or eGo compatible. You can use an eGo clearomizer with an adapter on a 510 battery. eGo batteries can use both 510 or eGo clearomizers with no adapter. Sometimes when you change the clearomizers the pins are at different heights, you may need to raise the pin slightly, see video http://vimeo.com/81412681.
What is a Pass-through battery?
These batteries allow you to vap while you are charging the battery. Usually they have the charging port at the bottom of the unit. The most popular pass through battery is the innokin iTaste V3
How long do batteries last?
- The average battery life for a 650mAh is 2-3 hours.
- The average battery life for an 1100mAh battery is 3-5 hours.
- The average battery life for a 2600mAh battery is 8-10 hours.
- Higher voltages use more battery power.
What is the lifetime of the coil heads and how do I tell it needs replacing?
Averagely the coil heads last about two weeks. They are very fragile and can stop at any time, especially if there is a high voltage and high usage. We have a dead on arrival warranty, so test it as soon as you receive yours, as soon as it works your warranty ends. Most are replaceable and all are disposable.
My clearomizer/tank is leaking?
Ensure that it is properly installed according to your instructions for the unit. Inspect it for any cracks or warps. If it is cracked you will need to replace it.
Why are there different resistances?
To create a personalized volume of vapor and strength of smoke.
Can I refill the same clearomizer with another e-liquid?
Yes. But ensure that you properly clean it between the changes, to take away the leftover taste from the previous eliquid.
Why e-liquid changes colour?
Some eliquid changes colour when they are exposed to air and light. If your eliquid turns dark it may be time for you to change your clearomizer or the atomizer head.
My clearomizer is not pulling/working?
The common solution is to replace the coil head (CE5, Protank etc) or replace the clearomizer if its coil head is non-changeable (such as CE4)
I am not getting enough vapour/power?
If you have a voltage adjustable battery this allows you to change your voltage. If it isn't an adjustable battery you may need a different resistance coil head for your clearomizer. This will allow you to get maximum vapour so you can enjoy when you are using our products.
I think my product is faulty?
The most common question about the faulty items are batteries, you can find most common answers about why your battery is not charging, not working etc. For further help you can contact firstname.lastname@example.org
How can I return my products?
You can login to your account and choose the items you want to return, and we will contact you within 24 hours.
What is the return policy?
Please click here